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Professional Development Resources for Library Staff and Board Members December 2020
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December 9 | 1:00pm - 2:30pm (MT) $79 US Award-winning fundraiser and Social CEOs winner, Nikki Bell, will share her proven methods for nonprofit video storytelling, capturing and sharing self-shot, smartphone video in fundraising relationships to raise more money.
During This Nonprofit Webinar You Will Learn: - How to get started with making your own fundraising videos for great nonprofit storytelling
- How to use self-shot nonprofit video storytelling within your fundraising for big impact
- How to record great video with low budget & low effort
- How to edit self-shot smartphone video and get a professional look for minimal bucks
- How to make your smartphone video accessible to a wider audience
- How to keep the momentum going and get your team onboard
- How to safely capture, store and distribute your self-shot videos online
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December 15 | 11:00am - 11:45am (MT) Participating in “Start Your 2020 Grant Seeking Off Right!” will provide you with a strong understanding of your success in 2019 and how to set goals for 2020 that will help expand your grant seeking strategy and revenue. We will also discuss how to increase the engagement of your colleagues in being part of the grant planning process to further increase your success.
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January 13, 2021 | 1:00pm - 2:00pm (MT) Rally the troops, consolidate the message, and get it out there! These common and important steps are all part of the response when there’s a crisis challenging the library. But what can we do the rest of the time, before a crisis arises? Using both outward and inward facing tools, there are simple steps that boards and library staff can integrate into their communication processes, to be better prepared for unknown changes. Learn about these tools and how they can set the stage for dealing more effectively with any crisis your library faces in the future.
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*Access via donation When you talk about your work, what do people hear?
Good messaging allows you to connect with listeners on their own terms, while letting your voice and passion shine through—and a great presentation makes sure your audience is as excited as you are about what you have to say. In an era when attention spans are short and takeaways are limited, making your point effectively is critical, but it's often too easy to get caught up in process, jargon, and the wrong details. When you can speak in a way that your audience connects with, though, you win supporters and advance your cause. In this session, we'll cover how to define what you do—and, just as importantly, why you do it—in language that educates and engages your audience, as well as how to achieve a compelling, natural presentation style that works.
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36:38 Last March, public libraries had to close their doors and we saw the widespread cancellation of Spring fundraising events—after months of planning, mobilization of staff and volunteers, while financial commitments were put on the line.
The saving grace for many who relied on those events came from a grassroots fundraising initiative developed specifically for public libraries—Library Giving Day. Now, the conversations have started about what to do this Spring. The solution is simple—tap into the growing success of Library Giving Day with an integrated fundraising plan for 2021 that’s been successful in helping libraries not only reach but surpass their Spring fundraising goals.
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December 10 | 12:00pm - 1:00pm (MT) $29 US Working the front lines in libraries is tougher than ever. With the COVID-19 pandemic, the 2020 election, and communities in crisis, libraries are stretching their resources further and further. In this webinar, learn how to utilize library policy enforcement during a crisis, as well as develop different self-care techniques and tools that will allow you to successfully serve the public while handling stressful situations and interactions with patrons.
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Alberta Health Services December 10 | 1:00pm - 2:30pm (MT) Over the last few years more and more research has been presented to highlight the benefits of movement and how it can improve, impact and decrease mental health symptoms. The Harvard Medical Journal would even highlight how movement therapies are integrated into treatments for depression and anxiety, when mental effort, psychotherapy or even medication is not enough. Come join us to learn about how to integrate movement into your daily life to help assist with the vast variety of mental health concerns many of us have been experiencing during the pandemic.
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Episode 72 5:15 In this episode, Angela lays out a step-by-step plan for libraries who may be forced to close their physical buildings again because of rising COVID cases.
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January 14, 2021 | 11:00am - 12:00pm (MT) $39 What is diversity and inclusion? Why is this important for workplaces across Canada? What is the business, people and social imperative? Join us to cover the building blocks of your D&I comprehension.
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$20 When diversity and cultural differences lead to misunderstandings or distrust, they are often viewed as challenges to manage within our work environments. However, they are better viewed as valuable assets to organizational health. This webinar examines specific elements of diversity and culture as they relate to communicating, power differentials, and experiences of discrimination.
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46:01 How do you go beyond the land acknowledgement?
In recent years, we see more and more nonprofits including decolonization as their strategic priorities. But if we do a gut check, how’re we actually committing to decolonization every day? On today’s podcast, Tim Fox, Vice President of Indigenous Relations and Racial Equity at Calgary Foundation, shares his lived experience of facilitating the Calgary Foundation to commit to transformative changes and learning. Tim urges us to challenge us to think beyond decolonization as a short-term project that has easy fixes. He encourages us to reflect on how we might make ourselves open and vulnerable in sharing our responsibilities for decolonization and commit to life-long actions.
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2020 has been a hard year for many workplace teams. Stress levels are higher than ever before, and the pressure to do more with less is weighing heavy on most employees. Boundaries need to be set within nonprofit teams to prevent burnout and compassion fatigue, but this is difficult to do when there’s so much work that needs to be done, and so little time in which to do it.
If you’re feeling this way, you’re not alone. There are things you can do to support your mental well-being and that of your colleagues, no matter which role you play in your organization. This webinar with Workplace Mental Health Consultant Brandy Payne covered concrete, actionable strategies to address the three most common factors that impact our mental well-being at work. The session discussed: - Workload management and prioritizing tasks when time is limited
- Balancing work and the rest of your life - even when it seems impossible to do.
- Navigating changes in the workplace during uncertain times.
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$20 Facilitating performance management in a way that is development-based, supportive, and process-oriented is a critical skill set for leaders to develop. This webinar reviews four pillars of effective performance management, and considers how to align the interests of the organization with the interests of employees. Viewers will learn how to give feedback in a manner that elicits the desired performance behaviors, how to write and deliver performance reports, and which common mistakes to avoid.
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$20 In many organizations it is common to find employees suffering from the adverse effects of stress. Left unmanaged, stress can lead to unproductive patterns and result in loss of focus, motivation, and productivity. This webinar will help participants identify personal stress factors and introduce them to practical methods for successfully managing stress.
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Avoiding Burnout Lynda.com *subscription required (available to all Marigold Member Library cardholders) Prolonged periods of stress—related to your work, your home life, or your health—can lead to burnout. Burnout reduces our productivity and saps our energy, leaving us overwhelmed by everyday tasks and feeling increasingly cynical and resentful. In this course, Todd Dewett helps you recognize some of the most common causes of burnout, such as long hours, too much travel, tight deadlines, and no vacation, so that you can figure out how to prevent stress from building up. Plus, get tips for jump-starting your recovery and publicly owning your burnout experience.
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December 3 | 12:00pm - 1:00pm (MT) $49 US A crisis tends to bring out either the best in a person or the worst, and organizational leadership is no different. A crisis shines a bright light on where a library’s leadership is lacking, and library leaders often think they need to act differently during a crisis and take a new approach to leadership. Truth is what is lacking in leadership during a crisis was lacking in leadership before the crisis, and good crisis leadership is grounded in the day-to-day approach leaders take during non-crisis times. This webinar will use the Martin Library Leadership Definition as a framework for a library leader’s approach to leadership in a crisis that is equally valid for day-to-day, non-crisis operations.
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December 8 | 12:00pm - 1:00pm (MT) $59 US Writing effective policies and procedures is the key to many aspects of successful library management. In this webinar, we will discuss approaches to writing policies and procedures that promote positive relationships with your library’s patrons and community. The webinar includes the important attributes of strong policies and procedures, the steps for creating and maintaining these documents, and resources that can help with the process. Participants will leave with the tools needed to write new documents and a checklist for evaluating and updating existing policies and procedures.
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This crisis, like every other, requires strong leadership. The crisis presents both danger and unrelenting change. Leaders must rise to the challenge of dealing with new operational realities, employee concerns, and their own shifting emotions and concerns. Fear, confusion, and uncertainty abound, leaders who succeed and overcome exhibit four core strengths. They demonstrate:
- a personal strength of character to instill confidence,
- an empathetic strength to win the hearts of their people,
- a guiding strength to lead their teams to action, and
- a communication strength to encourage and manage their people.
During this webinar, you'll learn practical steps to reinforce each of these strengths. You'll explore: the mindset that allows you to stand confidently before your team, four declarations to share with your team to gain their support, four conversations to have with your team to guide and organize their work, and insights into communicating effectively in the new era of social and technological distance. Every crisis is an opportunity for change. That change starts with you. This is your time.
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Leadership Foundations Lynda.com *subscription required (available to all Marigold Member Library cardholders) Leadership—the art of influencing and developing others to achieve their highest potential—is often identified as the most critical role in an organization. But what is effective leadership and how do you cultivate it? In this course, leadership consultant and global workforce expert Dr. Shirley Davis covers the basics of leading yourself and others. Along the way, she identifies the critical competencies and best practices for effectively leading today and in the future. Learn how to lead across differences and cultivate a more inclusive workplace; establish trust; build relationships up, down, and across the organization; lead change through agility and resilience; have difficult conversations; and more.
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December 8 | 12:00pm - 1:00pm (MT) An overview of CELA service, including collections offered, eligibility, how to order DAISY audio books or other alternative format books for your library, patron registration, and promotional ideas.
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December 9 | 12:00pm - 1:00pm (MT) Libraries are constantly being called to respond to change. Whether the change needs to be in the type of service that builds a vibrant community, the technologies that are required to deliver information, or response to health and safety concerns, librarians must adapt quickly to continue to provide the kind of service that the community depends upon.
Join Elizabeth Barrera Rush to learn about simple changes that librarians and administrators can make to save time and improve service in any type of library (academic, school, special) so they can continue to provide outstanding service by responding quickly to the changing needs of stakeholders.
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December 17 | 11:00am - 12:30pm (MT) $67 US Join us for this 90-minute interactive nonprofit webinar where we will show you step-by-step how to create and implement project management virtually.
During this time when teams are working virtually, it is even more difficult to connect with team members, share information, and manage different tasks. This can make your work seem more overwhelming. At the end of the 90-minute webinar you will have the knowledge and the tools to feel less overwhelmed and become more fluent in managing work in a virtual environment.
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$20 Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In this webinar, viewers will build an awareness of their communication patterns and learn to deal confidently with people around them.
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8:44 A Subscriber (actually a few subscribers) asked me, "What do you do when you can't give the customer what they want?" This video is my first answer to that critical question. I'll be sharing more tactics for what to say when you can't give the customer what they want, but this video is enough to get you started.
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How to Build Rapport Quickly Lynda.com *subscription required (available to all Marigold Member Library cardholders) With the rise of technology, people are having fewer face-to-face conversations. As a result, there are fewer opportunities to practice and build our social skills. But with numerous studies showing that having fewer social relationships negatively affects our health, relationship building isn't a skill we can afford to lose. In this course, adapted from the podcast How to Be Awesome at Your Job, best-selling author and customer service consultant John DiJulius shares expert tips for quickly building lasting emotional ties. John outlines the five essential characteristics of relationship building, emphasizing the role that authenticity, curiosity, and empathy play in forging genuine connections. He shares topics you can turn to quickly build rapport and find common ground. Plus, he goes over how to take cues from investigative reporters to ask questions that spark a lively discussion.
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Many of us already use Outlook to send emails, but did you know that you can also use it to schedule meetings, set reminders, create and manage tasks and to-do lists? In this on-demand courses, we will cover all the aspects of Outlook so you can maximize its potential.
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Outlook: Automating Your Email with Mail Rules Lynda.com *subscription required (available to all Marigold Member Library cardholders) Did you know that email can be automated quickly and easily with Outlook mail rules? In this short course, Jess Stratton walks through how to customize mail rules so you can spend less time in Outlook and more time being productive. Jess begins with a quick overview of what mail rules can do. She offers useful advice to help you brainstorm rule conditions that will streamline your own email. Next, she shows how to set rule actions for each condition. Because rules are sometimes meant to be broken, Jess covers creating exceptions to a rule, to allow flexibility in the way Outlook processes your email. Finally, Jess demonstrates how to manage Outlook rules over time by editing, deleting, and disabling rules.
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Working with Upset Customers Lynda.com *subscription required (available to all Marigold Member Library cardholders) More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
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December 10 | 12:00pm - 1:00pm (MT) $49 US It’s easy to believe you have plenty of marketing information at your disposal—until you’re in the middle of a project and you run across a need you didn’t anticipate. Would you rather search in a panic, or have a great resource list at your fingertips?
During this webinar, you’ll get 40 resources (at least!), explained and annotated by a library marketing expert. If you don’t know everything, you can at least know where to find everything. In this hour-long session, you'll get: - A list of books (of course)
- Lists of websites and online toolkits
- Links to current nonprofit marketing blogs, inside and outside libraries
- Assessment of library marketing serials, both proven and new
- The inside scoop on the only library-specific marketing conference
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January 6 | 12:30pm - 2:00pm (MT) January 13 | 12:30pm - 2:00pm (MT) $85 US Develop graphic design skills and put them to use! If you don’t have experience with graphic design, getting started can be intimidating. In this two-part workshop, web design expert Aaron Schmidt will provide you with an accessible and practical guide to graphic design. With Aaron’s guidance, you’ll discover tools that you can use to improve your library's signs, posters, brochures, websites, and more. You will be able to use ideas from these sessions to improve existing and new graphic touch points.
Aaron will provide you with an assignment at the end of the first session and will be available between sessions to answer your questions, providing you with the hands-on experience you need to get started.
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31:41 Learn the basics of marketing in Part 1 of MLC's Social Media for Libraries series with Kayla Martin-Gant, MLC's Continuing Education Coordinator.
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*access via donation Just as social media commoditized video over the last 5-10 years, video creation has become increasingly democratized, too. Now, anyone can create visually engaging and memorable video content, often with few to no technical skills needed. Investing in a video strategy is the strongest way to capture the attention (and memory) of your audience. In this 30-minute session, you’ll learn why video is the best way to communicate and capture the attention of your community (and not just because many of us are consuming more digital media at home). We'll also cover strategies, best practices, and tactical tools that you can use to create and share your own videos to amplify your organization’s message — and reach your community where they are.
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28:33 Get an introduction to Facebook in Part 2 of MLC's Social Media for Libraries series with Kayla Martin-Gant, MLC's Continuing Education Coordinator.
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January 11 - February 8 $175 US for ALA members | $201 US for non-ALA members The Design and Marketing for Libraries course will teach students how to market their library to send positive messages, advocate, promote, and engage with their users. This course is for librarians and library staff of any type (public, academic, etc.) that are responsible for or involved with promoting the library via social media and other engagement tools.
Now, more than ever, it is vital libraries understand who their users are to determine what they need. Understanding how to identify this allows them to be served better, but also opens the door for libraries to engage directly and advocate. What is most distinctive about this course is providing tools and teaching skills that students will use long after the course is over. A hands-on approach lets students learn practical and invaluable skills utlizing various tools and applications, many of which are free or low cost. For an average of three hours each week, students will engage with readings, instructional videos, and activities.
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December 10 | 12:00pm - 1:00pm (MT) Join us for a lively, interactive session that will not only discuss the benefits of outdoor programming (yes, even in winter!), but will also share plenty of great ideas to help you embrace winter by offering new programs in your community.
Ideas to be shared include: Winter StoryWalks, Scavenger Hunts, Outdoor challenges (Who can make the best snow art?), Citizen Science, Nature Play, new collections (Snowshoes, anyone?), and more.
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December 9 | 10:30am - 11:30am (MT) $49 US 2020 may not have gone the way anyone planned, but the one thing that this year has definitely taught us is that no matter how much libraries had tried to promote themselves as “more than books,” when things were turned upside down, in our world and with our service models, patrons still looked to us, first and foremost, to help them identify a good read.
LJoin International Readers Advisory expert Becky Spratford as she walks you through her 10 Rules of Basic RA Service, completely updated with lessons learned from our COVID experience, explaining how every member of your staff can get involved providing this vital service to readers.
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$10 US Google Analytics is a free web analytics service that tracks and reports website traffic. Behind the scenes, Google Analytics runs on every single page of your site. How much time do people spend on your site? How much time do they spend reading a specific article? What do they click? What location of the site do they go to? Google Analytics answers all of those questions, and many more, to ensure that your nonprofit can optimize its impact.
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$50 US Dive deeper with this advanced on-demand Google Analytics training to find the buried treasure in your data: the gems that will inform your strategy to drive greater impact both online and off. Learn how to tell a story with you data to better communicate that impact with your donors, supporters, board, and employees. Start building a data culture at your organization.
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December 9 | 12:00pm - 1:00pm (MT) You want to share the impact volunteers have in your organization and in the community, but often the information you track doesn’t help you tell that story. This webinar will help you move past number of volunteers and number of hours and start telling the real story. You'll learn about information gathering and the key components to good storytelling, how to evaluate your current measurements and how to build support for a more thorough measurement and evaluation program, and how to engage other staff – paid and volunteer – in this work. You'll also receive a worksheet to help you begin to tell the story of volunteer impact in your organization.
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December 16 | 12:00pm - 1:000pm (MT) Are you engaging volunteers with an eye to the future? Do you know what your volunteer program should look like in 3 or 5 years? Join us as we talk about the fundamentals for creating a strategic plan for volunteer engagement for your organizations. This webinar will include components that should be included as well as ideas for working with organization leaders to include strategic goals for volunteer engagement in your organization's overall strategic plan.
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January 12 | 1:00pm - 2:00pm (MT) New to volunteer management? Looking for a refresher on the basics? This webinar will walk you through the three primary Rs - recruitment, retention and recognition. We'll discuss the most popular program components such as interviews, orientations, volunteer handbooks, and more. And, we'll talk about the importance of managing risk for your program and your organization. All attendees will also receive a sample packet with examples of program documents and program assessment checklists to help you evaluate your existing program.
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Resilience is our ability to bounce back from adversity — an important skill in times of change or hardship. But for leaders to remain positive, set a direction, and light the path for their teammates, they must start by practicing gratitude.
While many may view the act of giving thanks as an outward expression that primarily touches others, research has found that gratitude also leads to personal resilience. Join us in this webinar to understand why gratitude is at the heart of our 8 resilience practices that relate to enhanced social, physical, mental, and emotional outcomes.
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Highlights include:
- Symposium on the Future of Libraries, offering sessions on future trends to inspire innovation in libraries
- News You Can Use with updates that highlight new research, innovations, and advances in libraries
- Interactive author events Awards celebrations
- A virtual Exhibit Hall with NEW Presentation Stages
- Live Chats Networking opportunities
- and more!
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OLA Super Conference 2021 February 3 - 6, 2021 *registration rates coming soon The Super Conference Planning Team has re-imagined Super Conference into a virtual event that will brighten your cold February and will not require you to put on any winter wear. Our first virtual conference includes an incredible program, and will provide you access to: - All-Conference Keynote sessions;
- Divisional Spotlight talks;
- Over 100 interactive and engaging sessions;
- Live conversations and opportunities to engage in meaningful dialogue;
- An exciting Virtual Expo floor full of products and demonstrations from vendors across library land.
We don’t take your support of the OLA Super Conference for granted. During these times of uncertainty we need that support more than ever. This conference will be an incredible opportunity to bring our hearts and minds together to learn, celebrate, create and connect, at exactly the time when we all need it most.
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Disclaimer: The links provided in this newsletter are intended to inform subscribers about information and learning opportunities that may be of interest. Inclusion in this newsletter does not constitute a recommendation by Marigold Library System or its staff members. |
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Marigold Library System 710 - 2nd Street Strathmore, Alberta T1P 1K4 1-855-934-5334marigold.ab.ca |
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