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Professional Development Resources for Library Staff and Board Members October 2020
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October 8 | 12:00pm - 1:00pm (MT) The global pandemic hit the economy and our workplaces fiercely and suddenly in mid-March through the end of May. It seems logical that we could then transition back out of it in 10 weeks. Unfortunately, as we’re all experiencing, disaster recovery doesn’t work that way. It is at least a year-and-a-half process back to some sort of new normal (whatever that means). Your leadership needs to change with the recovery too.
During this webinar you’ll learn about the 4 phases of disaster recovery, which one we’re in now, and how you—as a CEO, vice president, or director—can continue leading your people to meet their needs now and in the future. You’ll also walk away with a better understanding of why you and your team need more resiliency and focus than ever to emerge from the disaster as strong as ever.
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October 14 | 12:00pm - 12:50pm (MT) Join us online to learn the elements that make up empathetic leadership, including active listening, constructive feedback, inclusive team-building, conflict resolution and emotional intelligence.
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November 4 | 12:00pm - 1:00pm (MT) $32.99 early rate | $41.99 regular rate One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned. This webinar presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Viewers will also consider how their communication and personal approach to management affects the people they lead.
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November 10 | 1:00pm - 2:00pm (MT) This webinar explores library building systems and issues for the accidental facilities manager. Now more than ever, the care and feeding of library buildings, from historic to new, demands greater attention. With occupant health and safety in mind, common issues, such as cleaning, plumbing, or HVAC systems, take on new urgency. Many library directors and staff become facilities managers by default, with no formal training. This webinar offers a primer on building systems and issues, along with tools for preventive maintenance, energy assessments, optimizing ventilation and filtration, and more. Presenters share what they learned the hard way, in large and small libraries, so that you can be more prepared and self-assured.
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Professor Gary Shaffer of USC Marshall School of Business Library & Information Management program and Director of the Glendale (CA) Library, Arts & Culture Department shares the latest research on how library leaders use emotional intelligence to manage through economic crises.
His presentation draws on an emotional intelligence study of heralded library leaders he conducted following the Great Recession, as well as results of other studies profiled in his new book Emotional Intelligence and Critical Thinking for Library Leaders from Emerald Publishing. Designed for public, academic, special, and school library leader-practitioners, the presentation promises to be eye-opening as he shares the five most important traits you can develop to help you navigate uncertainty, as well as notes from his study participants.
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October 22 | 8:00am - 11:00am (MT) $149 When employees are not actively engaged at work, not only do they suffer – the organization does as well. Workplaces with high levels of engagement have employees that are committed and feel a connection to the organization. Engaged employees are willing to use discretionary time, brainpower, and effort beyond what is expected of them. This workshop explores how employee engagement occurs more readily when employees are respected and cared for, when they do tasks that bring them satisfaction, and when they work in an organization that makes a difference. Participants will learn unique insights for increasing engagement and be challenged to think critically about their approach to employee engagement.
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Effective empathy and inclusion in the workplace can change the game, shifting mediocre performance to a vibrant work culture that fosters the willingness of employees to invest discretionary effort and gain a sense of belonging. With increased levels of inclusion, all employees can experience enhanced curiosity, agility, and innovation – especially employees who are underrepresented and disadvantaged.
Join our Equity, Diversity & Inclusion experts, Emma Flack and Abigail Dunne-Moses, to explore the power of inclusion in the workplace. This exploration will leave you with examples of practical and immediately applicable acts of inclusion that have the potential to transform your organization’s human resource brand.
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We all want to come to work and be treated with kindness and respect. However, studies have found that 98% of us have experienced slights, insensitivities and rude behavior in our workplace. The effects of incivility can lead to a loss in staff creativity, deterioration in team spirit and may result in patrons turning away from the library. Come learn tactics staff can use to minimize the effects of rudeness on performance and well-being and strategies managers can use to keep their own behavior in check and to foster civility in others.
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*subscription required (available to all Marigold Member Library cardholders) Accounting uses financial information from the past to make decisions in the present to change the future. This course provides an introduction to the four basic types of accounting—bookkeeping and financial, managerial, and tax accounting—and explains the links between accounting, decision-making, business performance, and financial health.
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October 13 | 6:00am (MT) The COVID-19 pandemic has forced dramatic changes in the lives of libraries and the communities they serve. It has seen both examples of great innovation and resilience by library and information workers, but also instances of how much people have missed in-person services.
Each - in different ways - demonstrate the importance and potential of libraries. With tough times for library budgets likely in the future, libraries and associations have an interest in collecting and presenting these stories as part of their advocacy. This webinar will provide an overview of IFLA's materials for story-gathering and story-telling - including the IFLA Storytelling Manual - as well as key points to bear in mind when presenting stories to support your arguments.
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October 14 | 12:00pm - 1:00pm (MT) Does your organization need help directing its fundraising efforts? Planning focuses your organization by setting fundraising priorities and helps give staff and board members a roadmap to success.
This introductory class will provide you the basic steps for developing a fundraising plan, including tips on: - Making your case for support
- Diversifying your organization's fundraising base
- Creating a plan of action
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October 20 | 11:00am - 11:45am (MT) In this live, interactive webinar we will discuss how grants can help your organization implement new programs or projects to best achieve its mission. We will also address the common pitfalls encountered by many organizations seeking grants for the first time as well as common challenges for new grant writers.
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November 3 | 1:00pm - 2:30pm OR November 10 | 1:00pm - 2:30pm $89 US You’re empathetic, creative and skilled in spotting opportunities, all qualities to be a great fundraiser. But to be an amazing fundraiser you need to put yourself out there, network constantly and be comfortable in front of a crowd. Let’s face it...we don’t always feel up to it.
In this webinar introverts, Nikki & Simon will give you the tools and the confidence you need to open new doors, boost your fundraising and advance your career.
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November 4 | 10:30am - 11:30am (MT) $53.62 US New to grant writing or find yourself writing grants without success?
This program gives you a comprehensive introduction to grant writing, outlines what should be included in each grant component, and helps you steer clear of the most common pitfalls. This is a fast-paced online event that will help you with the building block of a strong grant proposal.
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October 6 | 11:00am - 11:30am (MT) The success of your library depends on getting your cardholders to use their library card as often as possible. A solid email engagement campaign will introduce all that your library has to offer to new and current cardholders, even when your physical buildings are closed or operating under reduced service hours. In this 20-minute microtraining session, NoveList Senior Engagement Consultant Angela Hursh will show you how to use new LibraryAware email templates to engage cardholders and turn them into lifelong, loyal users. We’ll also have tips for engaging cardholders beyond email, and we’ll unveil a new campaign guide for engaging cardholders, all exclusive for LibraryAware subscribers.
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October 15 | 12:00pm - 1:00pm (MT) $49 US Collections are the mainstays of libraries. After spending lots of money and time curating, processing, and making them available, you may think the work is done. But there’s one more vital step --- promoting them! This webinar will help you go beyond basic book displays and posters. Marketing maven Kathy Dempsey will help you understand why you should actually talk less about your library’s items and more about why they’re wonderful. She’ll share sample messages that illustrate the concept of “WIIFM” –What’s In It For Me? This webinar will also touch on the concept of cross-promotion, and using social media effectively.
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Episode 63 4:21 In this episode, Angela answers a viewer request. "I need help justifying to my people why our organization should have a targeted strategy rather than just 'will you post this, please?'"
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October 7 | 1:00pm - 2:00pm (MT) In this webinar, Laurel Johnson and Allyson Coan will give you strategies and practical applications to incorporate principles of inclusion into your advisory services. We’ll talk about inclusion and why it’s important in readers’ advisory, diversity audits and how to use them for advisory work, strategies for bringing authors from marginalized communities into focus, and how to call-in your coworkers. This webinar will give participants a better understanding of how to actively prioritize inclusion in advisory work, instead of falling back on established practices of leaving behind underrepresented authors and narratives.
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October 13 | 12:00pm - 1:00pm So many books so little time? Never fear! In this free, hour-long webinar, representatives from W. W. Norton & Company and Workman Publishing will cut through the vast sea of new releases to spotlight forthcoming adult titles destined for book group super-stardom. The program will also include a special appearance from the team behind your fave monthly library staff-sourced reading list, LibraryReads. Whether you’re meeting in person or virtually, prepare to reenergize your reading group, inspire patrons, and spark meaningful discussion.
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October 14 | 10:30am - 11:30am (MT) $28.99 US The library world’s horror expert, Becky Spratford, is here to help you conquer your own fears and walk you through today’s horror landscape. In this webinar she will explain how to talk to fans, break down the appeal of horror, identify what resources will serve you best, and most importantly, give you dozens of authors and titles to start suggesting with confidence, immediately. Becky will break it all down for you so that you can get up to speed on this fast growing genre. As people look for an escape from the horrors of real life, the interest and demand in the genre will only continue to grow, you need to stop cowering in the corner and start leading the horror charge.
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The Dewey Divas and Dudes are once again hitting the internet instead of the road! We're thrilled to be able to share with our librarian friends the perfect books to curl up with this fall.
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October 16 | 12:00pm - 1:00pm (MT) Not all heroes wear capes…but they do work in libraries! Through their accessible format, imaginative illustrations, and wide-ranging subject matter, graphic novels have become a necessity for any book collection, and we’re here to help you expand! Join us on Friday, October 16 at 1 PM CT for a #ReadGraphic webinar that will help you build your graphic novel selection and turn you into a readers' advisory expert! We’ll hear from Diamond Book Distributors, Image Comics, Viz Media, and IDW about upcoming titles for adult, teen, and young readers!
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October 20 | 12:00pm - 1:00pm (MT) Calling all armchair detectives! Whether you prefer your mysteries and crime fic cozy, hardboiled, paranormal, or procedural, you’ll want to join us for this webinar on Tuesday, October 20, at 1 p.m. central, where representatives from Oceanview Publishing, Severn House, and Soho Press will clue you into the season’s hottest mysteries, thrillers, crime fiction, and more. Attendees will also hear from Kathy Sexton and Dontaná McPherson-Joseph, librarians at Oak Park Public Library, about ordering for the latest trends in these heart-stopping stories. Booklist’s Annie Bostrom will moderate.
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October 22 | 5:00pm - 6:00pm (MT) Join the PRH kids’ team for a virtual edition of our Fall-i-day Kids’ Books Preview. From babies to teens, we’re breaking down the best, brightest, and our favourite titles of the season.
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1:00:00 Children's authors Jenny Kay Dupuis (I Am Not a Number), Christy Jordan-Fenton (Fatty Legs), and Rebecca Thomas (I'm Finding My Talk) discuss writing that confronts colonial oppression and empowers young readers to imagine better futures.
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October 6 | 12:00pm - 1:00pm (MT) Join us as two escape-room-loving librarians walk you through what you need to have escape rooms at your library. We'll cover how to build in-person rooms for families and groups, how to take an escape room to schools, and how to build a digital escape room for community engagement. In the process, we'll consider budgets and staffing needs for libraries of all shapes and sizes.
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October 8 | 12:30pm - 2:00pm (MT) $60 US If you’re responsible for programming in your library, you know that it’s a year-round job. Celebrating annual seasons and events can give you inspiration for events that are popular and easy to promote. Plan your programs with confidence! In this workshop, library program guru Amy Alessio will give you three program ideas for each month that you can expand, adapt and modify to fit your community’s needs. The presentation will include many low-cost ideas that require minimal staff time. You’ll also have the chance to engage in conversation and Q and A with Amy.
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October 28 | 10:30am - 11:30am (MT) $28.99 US Signing with little ones of all ages promotes early literacy skills, encourages interaction, and makes your programs instantly participative. Learn how to incorporate American Sign Language into your programs for babies, toddlers, and preschoolers in a respectful and meaningful way with Kathy MacMillan, nationally certified American Sign Language interpreter, librarian, author, and storyteller. You’ll leave with a toolbox of vocabulary and activities to get started with right away!
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$49 US Learn how to teach students to stop using the term “fake news” and to identify the many types of misleading, inaccurate and false information that they encounter every day. This session includes timely examples of misinformation you can use to engage students in news literacy and civic learning, and to teach them essential digital verification skills and tools to empower them as fact-checkers.
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October 6 | 11:00am - 12:00pm (MT) People with print disabilities use a variety of mainstream and specialized technologies to read. Understanding these options is important because one size does not fit all, and choice of technology can help empower readers. This webinar will introduce participants to key accessible reading technologies used by library patrons with print disabilities including screen magnification, text to speech, braille displays, literacy support software, and accessible reading apps for mobile devices.
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October 29 | 12:00pm - 1:00pm (MT) $49 US Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally bullying or physically threatening to staff or library visitors? Belligerent? Acting out because of drugs, alcohol, or other cognitive issues? Refusing to leave? Caught stealing or damaging property? The awareness, attitude, and actions of library employees are the first defenses against customers who are AOA (Angry on Arrival).
Make safe practices a priority for front line staff. Planning, consistent enforcement of policies, training, support from supervisors and managers, and applied technology can work together to protect library employees, customers, vendors, and visitors as well as your workplace’s property.
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October 30 | 12:30pm - 2:00pm (MT) $60 US There’s nothing fake about the impact of fake news. As citizens and information professionals, we have a social and ethical responsibility to share information that is true. Fact-checking is a form of activism that, with a little practice, can become second nature.
In this workshop, you’ll learn how to evaluate sources and check for facts and authority—and just as important, you’ll learn how to assist your patrons and community in doing the same. Information literacy expert Dawn Stahura will show you techniques like the ACT UP evaluation method and how to teach them to coworkers and patrons alike.
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November 3 | 12:00pm - 1:00pm (MT) $32.99 early rate | $41.99 regular rate For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This webinar is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. Viewers will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.
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November 6 | 12:00pm - 1:00pm (MT) Why are some clients or co-workers so frustrating to work with? Or more importantly, why would anyone think of YOU as a difficult person? For example, isn’t it irritating when the person across the desk or on the phone can’t seem to ever make a decision… or makes a snap decision only to change it a day later? In this interactive and engaging Webinar, you will discover why “different” does not have to mean “difficult.” Then you will learn the magic of making slight adjustments in your awareness and behavior that will have a significant impact on your ability to “click” with customers and co-workers.
You will laugh as you identify your behavior style, as well as those with whom you work. While you laugh, you will also learn that people are different and that “intent” doesn’t always equal “impact.” In short, you will realize how to make work… less work!
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November 10 | 11:00am - 12:00pm (MT) CELA welcomes guest speaker Christine Staley, Executive Director of Dyslexia Canada, who will present a webinar about best practices libraries can develop to support patrons with reading disabilities. Participants will learn more about reading disabilities and the impact on reading and writing, strategies and educational support for children and families, tips for building dyslexia-friendly collections, including decodable books, programming considerations and tips for creating written communications.
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5:22 COVID-19 makes customers more demanding. And the pandemic impacts customer service representatives, too! Empathy can help you regain control of interactions and get angry customers to calm down and listen to you. But what level of empathy is appropriate for customer service? Watch this video to learn "customer service empathy" and get great phrases you can personalize and use.
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6:37 The meeting is almost over and you’ve been too nervous to say anything. We feel you. Here’s what to do.
It’s easy to just coast through meeting after meeting and go unheard. But not speaking up in meetings can have a negative impact on your value at work. Adding to the conversation during a meeting can be stressful, but it’s not impossible. Innovation Editor Christine Liu spoke to Justin Hale, host of “One Productive Minute” and speaking coach at VitalSmarts, for guidance on how to make what should be simple, actually simple. Turns out, all you need is a plan.
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1:09:33 This videoconference session was created and presented by Dea Fischer of Canmore Public Library (Canmore, Alberta).
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1:09:15 This videoconference session was created and presented by Dea Fischer of Canmore Public Library (Canmore, Alberta).
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$20 Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This webinar is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.
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While classroom training has an important place in library staff education, learning is extended and reinforced when staff have the opportunity to work through difficult topics outside of the classroom. In order to support staff learning about issues of equity, diversity and inclusion (EDI), Multnomah County Library has developed a “Racially Just” toolkit, containing activities staff can use to learn and practice on their own, with colleagues, or in their staff groups. The toolkit workbooks include information and activities related to bias, microaggressions, allyship and cross-cultural communication, as well as a workbook focused on learning about Native American and Alaska Native people and communities. Learn how Multnomah Library developed the workbooks and what indicators signaled that their organization was ready to support staff with self-paced learning about EDI.
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When you first set out to make a video, it’s tempting to just jump in and begin recording. Writing a script keeps you on track, helps prevent ums and ahs, ensures you don’t forget a key step, and saves you time. Included at the end of the course are two script templates (downloadable) to help get you started on writing your own.
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November 2 - December 7 $210 US Whole Person Librarianship applies social work concepts to library practice to improve patron services across library types. As library-social work collaborations expand in number and type across the country, all library staff members can learn to provide more holistic service by applying tools and technique that are grounded in decades of social work practice and experience. The techniques used in a Whole Person Librarianship approach bolster library staff skills in areas of mental health, self care, and understanding and working with patrons in crisis, and more.
This course will engage learners in a personalized project that they develop over the course of five weeks, focused on these topic areas: introduction to library-social work collaboration, Person-in-Environment, resource mapping, Cultural Humility, and Reflective Practice. Participants will gain new perspectives on service that they can apply from the front line to the board room.
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October 14 | 12:00pm - 1:00pm (MT) A good position description can make the recruitment and placement of volunteers so much easier, but this foundation component of a program is often overlooked or put into a folder and never used.
This webinar will start with the basics of what should be included in a position description and will help you create or update position descriptions for all of your volunteer opportunities. Once those position descriptions are created – use them! Learn how accurate and up-to-date position descriptions can help you recruit and train volunteers, and how they can help with retention and the development of leadership positions within your volunteer engagement program.
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October 15 | 11:00am - 12:00pm (MT) With the changing economic landscape, many not-for-profit organizations are revisiting their need and use of reserve funds to stay resilient and allow for operational continuity. From the types of reserve funds to the level to maintain, every organization will have a unique plan to meet their specific needs and objectives. However, setting up and maintaining a reserve fund has its challenges. In this webinar, we’ll demystify reserve funds and share our best practices for establishing and managing reserve funds for your organization.
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$20 Board governance, when done poorly, creates significant frustration for its members and can lead to organizational dysfunction. When they are run well, boards contribute to the vibrancy and success of the organization they govern. This webinar will enhance the effectiveness of your board of directors by building clarity and understanding of their roles and responsibilities, the relationship and authority between staff and the board, and the specific, supportive duties of individual board members. Viewers will learn tools for effective board meetings and decision making. They will also come away with a deeper understanding of the policy, procedure, and processes essential to a well-functioning board.
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Streaming live on Facebook and YouTube The STARFest tradition of bringing audiences engaging, provocative and entertaining events continues, even as we move the 2020 festival online. We're thrilled to present a star-studded lineup that will connect STARFest audiences with a slate of authors who are inspiring national conversations.
STARFest is about bringing readers and authors together – supporting diverse and exciting writing voices, and the booksellers and publishers who bring their work to you, the readers. We think it’s more important than ever to continue that tradition, and we are applying all our energy and creativity to the question of how best to do so in these uniquely challenging times.
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On Sunday, Dan Levy had a chat with University Alberta Professor Tracy Bear. In the Livestream, Bear taught Dan and his fans how to perform a smudging ceremony. She also discusses indigenous storytelling and discusses content from her Indigenous Canada course.
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58:25 Dan Levy talks "Indigenous Canada" with Dr. Tracy Bear and Dr. Paul Gareau from the University of Alberta.
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1:03:15 Dan Levy talks "Indigenous Canada" with professors from the University of Alberta.
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Facebook 1:26:28 Join The Globe and Mail for a livestream conversation between Margaret Atwood and Thomas King.
Participants are encouraged to read three of Thomas King's books: - Indians on Vacation, a novel being published this month;
- The Inconvenient Indian, the Taylor Prize-winning book, and;
- Obsidian, the latest in King's Thumps DreadfulWater mystery series.
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Indigenous Canada is a 12-lesson Massive Open Online Course (MOOC) that explores Indigenous histories and contemporary issues in Canada. From an Indigenous perspective, this course explores key issues facing Indigenous peoples today from a historical and critical perspective highlighting national and local Indigenous-settler relations. Topics for the 12 lessons include the fur trade and other exchange relationships, land claims and environmental impacts, legal systems and rights, political conflicts and alliances, Indigenous political activism, and contemporary Indigenous life, art and its expressions.
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October 8 | 11:00am - 12:00pm Join us for this complimentary Training Industry webinar, sponsored by TRACOM Group, where you will learn to combat stress by recognizing emotional triggers and utilizing proven strategies for changing your mindset and behaviors. After all, it isn’t about simply “bouncing back” from adversity — it’s about “bouncing forward” because of it.
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October 8 | 1:00pm - 2:00pm (MT) Amid COVID-19, many archives, libraries and museums are reopening and expanding access to services in their communities. The challenges of reopening during a pandemic have led to many questions about the handling of materials as well as the management of building operations. From allowing the virus to die naturally, to using disinfectants, to applying UV light or heat treatment—there are many options to consider.
Join this 60-minute webinar from the REopening Archives, Libraries and Museums (REALM) project to hear how some organizations are implementing policies and procedures around the use of these various treatments and considerations that could inform your own local decisions. You’ll also hear an update on REALM testing efforts and the development of project resources.
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With the COVID-19 pandemic upending strategic plans across the country, libraries had to be nimble, flexible, and collaborative on a scale and time frame like never before. Fortunately, all three of those proficiencies are in the library wheelhouse.
In this free, day-long, virtual event, LJ will convene leaders at every level to share their learnings from the first phase of the crisis, how they’re preparing for the multiple possibilities of the medium term—and beyond—and positioning themselves to come out of the recovery strong.
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This mini-conference will center on the concept of "Sustainable Thinking" which aligns the core values of libraries with the "Triple Bottom Line" definition of sustainability--i.e. the intersection of environmental stewardship, social equity, and economic feasibility--to inspire investment and build support for your library in the future.
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Connections Summit is a free, online conference open to all libraries worldwide. Speakers who are experts in their field come to share their insights on the most relevant topics affecting libraries today.
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The Library Marketing and Communication Conference is designed for library employees of any level who are involved in marketing, communications, public relations, social media, and outreach in academic, public, and special libraries.
Conference sessions will explore issues that are important for this niche of library work. Although we are unable to network with each other in person this year, we are excited to bring you a timely and practical virtual event geared specifically toward the necessary work of library marketing and communications. Sessions and speakers will provide practical tips and takeaways that can be immediately applied to any library’s communication and marketing efforts. We want all types of libraries to be in better positions to have their messages heard and to have their services well-used and appreciated.
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Join Library Journal and School Library Journal for our fourth annual LibraryCon Live! We're excited to offer a day-long celebration of fandom-beloved stories and characters, featuring the creators behind mind-bending speculative fiction, innovative comics, and fan-favorite graphic novels.
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The symposium will take place virtually November 6 - 8, 2020 with a theme of: Biggest Little Spaces: How Libraries Serve the Expanding Worlds of Teens.
Through inclusive programming, diverse collections, outreach, advocacy, and partnerships, libraries offer safe spaces for teens. Do your programs and services meet the complex and diverse needs of contemporary young adults? Does your teen section or YA collection need a refresh? Have you found partnerships to encourage and advocate for young adults? Join YALSA for our 10th Symposium virtually as we discuss the literature, activities, and the biggest little places needed to serve and inspire today’s teens.
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Disclaimer: The links provided in this newsletter are intended to inform subscribers about information and learning opportunities that may be of interest. Inclusion in this newsletter does not constitute a recommendation by Marigold Library System or its staff members. |
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Marigold Library System 710 - 2nd Street Strathmore, Alberta T1P 1K4 1-855-934-5334marigold.ab.ca |
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